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Papillon engineering team.

Practical guides, deep-dives and opinion pieces on AI, cloud, e-commerce and modern software delivery.

Articles

14 articles

AI & Automation5 min read

How AI is Transforming CRM for Australian SMBs

From intelligent lead scoring to automated follow-ups, we break down how small and mid-sized businesses are using AI-powered CRM to close more deals with less effort.

May 12, 2026
AI & Automation8 min read

How to Build a RAG-Powered Support Agent in 4 Weeks

A week-by-week blueprint for deploying a retrieval-augmented generation agent inside a Zendesk-based support team: architecture, guardrails, pitfalls and the metrics that matter.

Mar 18, 2026
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